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8 reviews

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Returns, Exchanges + Cancellations

Order Cancellations

    We are committed to shipping your order within 24 hours so that it gets to you as quickly as possible. 90% of all orders are handed over to the courier within 8 hours of order confirmation. As long as the shipment has not been handed over to the courier, you can cancel your order for a full refund.

    If you've had a change of mind and wish to cancel your order, reach out to us as soon as possible via our contact us form. If the item has already been shipped, we will do our best to retrieve it but if this is not possible, then a return merchandise authorisation will be required. 

     

    Returns and Exchange Policy 

    If you're not a 100% satisfied with an item(s) that you have received, please let us know within 14 calendar days of receiving the item by contacting us through our contact us form.

    To assist you with your return or exchange, do read through this section for the information required and our terms and conditions for a return or exchange. To avoid unnecessary expense, do not send the product back to us before the return has been authorised by our customer service personnel. Our friendly colleagues in customer service will provide you with instructions on the next steps.

    Important Note: Exchanges are only available if your item(s) have been sent erroneously or damaged in shipping. If you have decided to return the item due to a change of mind, you will be offered a full refund or store credit.

     

    Information Required

    In order to handle your request expediently, we will need your help. When you reach out to us, please provide us with the following information:

    • Personal Details. Your, name, email address and contact number to facilitate communication with you.
    • Order Details. The order number, delivery address and delivery note (if available) or proof of receipt to verify your identity and return shipping if required.
    • Return or Exchange. Do let us know if you are looking for to return the product or exchange the product. This is subject to certain terms and conditions. 
    • Reason for Return. To help serve you better in the future, we appreciate it if you share with us the reason for your return.

    Conditions For Return or Exchange

    We aim to help you make educated choices through the rich shopping experience on our website. Whether it is the fragrance, colour or use, we do our best to provide you with complete and accurate information so that you can make the best beauty choices for yourself.

    Nevertheless, if you have ordered the wrong item(s), you can still return it to us  subject to the following conditions:

    • Any returned item(s) must be in its original purchase condition and must be unopened, unused, unmarked and not defaced in any manner.
    • In the event that the return is due to a your mistake or a change of mind, you will need to bear the postage cost of the return.
    • If a return or exchange is required due to a mistake made by us or due to a defective item(s), we will bear the postage costs of any return.

    Returning Your Purchase

    Once the return or exchange has been authorised by our customer service team, proceed to ship the item back to the address provided to you. Please ensure that the item(s) are securely packed to prevent damage in transit and we suggest sending via registered insured post or other trackable services as we will not be responsible if the product is damaged or lost in transit.

    Getting Your Refund or Replacement

    Our customer service colleagues will let you know when the refund will take place or when the new item will be shipped to you and will keep you informed at each stage of the process. Nevertheless, for transparency, do take note of the following:

    • For return orders due to change of mind, refunds will take place within 7 days of receiving the item(s) in good order at our warehouse. 
    • For defective or damaged goods requiring an exchange, the replacement items will be shipped our as soon as the damage or defect has been verified by our customer service colleagues.
    • Credit card refunds may take a few days to a week to appear on your statement. During this time, our customer service colleagues will still be available to assist you.

     

    If you have any questions regarding returns and exchanges, do drop us a line via our contact us form.