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Delivery

How can I check the status of my order?

Once your order has been placed, you will receive a confirmation email. You will also be sent a shipment email with your tracking number, once your parcel has been shipped. All online orders are dispatched within 1-3 days. Orders placed on Saturdays, Sundays and Public Holidays are processed the following business day.


What are your delivery options and how much is shipping?

Costs

Approximate Shipping Time

Standard Shipping (Local)

FREE for orders over SG$50 (after discounts)

SG$2.95 for orders below SG$50 (after discounts)

2-4 Postal Days

Express Shipping (Local)

Coming Soon!

Coming Soon!

Standard Shipping (International)

Coming Soon!

Coming Soon!

Express Shipping (International)

Coming Soon!

Coming Soon!



I was not/am not available to receive my parcel upon delivery.

Depending on the courier, your delivery may be rescheduled to the next working day.


What should I do if there’s a delay in my delivery?

We're sorry your parcel has been delayed! While there may be a delay in the delivery, no action is needed on your end. For further enquiries, please feel free to reach out to our Customer Service Team here.


Do you process orders during Public Holidays?

While we'd love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.


Why is there a delay in delivery?

Due to a high volume of orders and our precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into My Account to check the status of your order.

When will my order be shipped?

Orders received before 12 pm from Monday to Friday will ship on the same day. While orders received on Saturday, Sunday and Public Holidays will ship on the next business day.

How do I qualify for free shipping?

Free shipping is automatically applied at checkout when your order meets the minimum spend of S$50. The threshold for free shipping is calculated after any promotions and discounts are applied.

GET $5 OFF

Join our mailing list and get S$5 off your first purchase, no minimum order and no expiration! Just sign up and use the discount code WELCOME5.

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