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Returns & Exchanges

How do I return an online purchase?

You can get in touch with our Customer Service here by simply follow these 4 steps:

  • Contact us within 14 days of receipt of the product to inform us of your intention to return.
  • Ensure that you’ve received an email confirmation from our Customer Services for the return.
  • Securely pack the item to return in order to prevent any damage during shipping.
  • Seal the item together with your delivery note and email confirmation from our Customer Services in order to facilitate the processing.

What is your return & exchange policy?

We allow for returns and exchanges if you've changed your mind about a product.

All returns and exchanges due to change of mind are subject to a 15-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

  • Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
  • Shipping costs associated with the return of the product will not be covered by ABX.

Can I change or cancel my order?

Yes, but only on orders that have not been dispatched for delivery. Please email our friendly customer service team as soon as possible regarding this. Once your order has been shipped out, we will be unable to recall or cancel it as it will be passed to our 3rd party delivery provider.

What if my item was missing, incorrect, damaged or faulty?

We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team so that we can make things better. Fill up our webform here and title the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.

Please also include the following details in your form:

  • Image of the Item/Parcel(s) received
  • Name of Item
  • Order Number

Please do not dispose of or throw away any of the items you're writing in about! Asian Beauty X may arrange to collect the product.

What do I do if I had an allergic reaction?

If you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team who can help you with here.

Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:

  • Your order number/ name of the store the item was purchased from;
  • The full name of the product that caused an allergic reaction; and
  • A detailed description of the symptoms experienced

Our Customer Service Team may also ask for:
  • Photos of the product; and
  • Photos of the affected area

Since different skin types and conditions may react differently to a particular product, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.

How long does it take to receive my refund?

Once you receive your refund confirmation email indicating your return has been processed, it can take your bank up to several additional business days to post the refund to your account.

Can I return single items within a collection?

We require the entire collection to be returned for a refund.

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