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You can get in touch with our Customer Service here by simply follow these 4 steps:
We allow for returns and exchanges if you've changed your mind about a product.
All returns and exchanges due to change of mind are subject to a 15-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
Yes, but only on orders that have not been dispatched for delivery. Please email our friendly customer service team as soon as possible regarding this. Once your order has been shipped out, we will be unable to recall or cancel it as it will be passed to our 3rd party delivery provider.
We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team so that we can make things better. Fill up our webform here and title the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.
Please also include the following details in your form:
If you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team who can help you with here.
Your input will help us communicate to the brand involved and find an appropriate solution! In your message to our Customer Service Team, please include:
Once you receive your refund confirmation email indicating your return has been processed, it can take your bank up to several additional business days to post the refund to your account.
We require the entire collection to be returned for a refund.