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My order has met the minimum amount for free shipping, but why am I still charged?

Free shipping threshold is calculated after deduction of any promotions and discounts. Please also check if there's any item in your bag that's not eligible for free shipping calculation. You can also easily see how much more you need to add to your bag to waive shipping on the checkout page.

An item is missing from my package! Where is it?

We're so sorry to hear of your concern. Sometimes, the products in your order may be split into two (or more) fulfillments. Please kindly check your inbox for any additional tracking information -- please note that the subject will be identical and may be condensed into one email thread. 

If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us and we will make sure to ship this ASAP.

I entered the wrong address. HELP!

Please email us as soon as possible with the correct address. It would be great if you could provide your mobile number as well so we can get our delivery provider to contact you.